Frequently Asked Questions

Q: Are you an insured, bonded, and licensed company?

Yes, we are a fully insured, bonded, and licensed pre-paid company in the city of Calgary. All of our contractors, installers, and tradesmen are also licensed, insured, and thoroughly vetted to ensure they all have the necessary experience in their respective fields to finish the project to its highest standard.

Additionally, we also carry $5 million in liability coverage to protect your home against accidents during the renovation. This means you can have peace of mind in the rare scenario that there’s an incident on your property. Renovation can be messy, so we want you and your family to be fully covered.

Q: Do you offer services besides the bathroom?

No, we specialize exclusively in bathrooms, although some of our clients often want to renovate more than just these rooms in their homes. We are always happy to recommend another company to carry out the rest of your project.

Q: Can you provide permits for my renovation?

Yes, we’ll take care of getting all the permits and paperwork required for your renovation project, including filing the permit application, plan reviews, and inspection process. Building permits can also be a lengthy process as we have to complete all of the legalities prior to obtaining the permit. The waiting time for the permit to be approved can also be lengthy in some instances.

Q: My contractor abandoned the job before completion, can you take over?

Unfortunately, we are not able to take on works that another company or contractor has previously started. This is because we are not able to provide a comprehensive warranty in a plan we did not design from the very start.

Q: Where do you source materials and products from?

We have fantastic relationships with some of the largest supply stores and manufacturers in the city of Calgary. With access to exclusive cabinetry, countertops, lights, tiles, fixtures and accessories, many of which are not available for general purchase by the public. Additionally, we are also able to obtain high-quality goods/products in express time frames for our clients.

Q: Do I need to move out of the house during the renovation period?

Not necessarily, though we do want you to understand that renovations can be messy and extremely noisy. Many of our clients remain in their homes for the duration of the renovation as our contractors and tradesmen keep to themselves during work hours. Sometimes, the electricity or water in the property may need to be closed off, which can cause obvious disturbances. Some of our clients opt to take a vacation at the start of the renovation and returning after a couple of weeks when the demolition work has been completed and the project is more toward its final stages.

Q: What happens if I need to make changes to my design?

Sometimes things need to be amended - it happens, you may change your mind, and we understand that. If you change your mind about anything after the final design stage, we will simply recalculate the cost and make any adjustments to the timeline that may be required. Any additional costs will be processed through a “Charge Work Order”.

A “Change Work Order” is work that is added to or deleted from the original scope of work of a contract, depending on the magnitude of the change, it may alter the original contract amount and/or completion date. We do advise against making any significant changes after the final design has been approved, as it can delay your renovation and increase the price.

Q: How do you keep building dust and dirt out of other areas of my home?

We understand that renovation projects can be messy. We know that they are often extremely dusty and dirty. We implement extreme measures to reduce the mess as the project is underway called “Clean Renovation”.

Examples include:

• Isolating the renovation areas as much as possible through the use of plastic dust sheets and drop clothes to create a barrier between the project and the rest of the property as much as possible.

• Covering HVAC registers in all work areas to prevent dust movement.

• At the end of each day, our contractors clean, sweep and vacuum all debris away before they leave.

• We are very conscientious when it comes to dust control and mess management in the homes of our clients.

Q: Do you use subcontractors?

Yes. We work with some of the most skilled professionals in the business, many of whom have been in their trade for decades. Ensuring that all of our tradesmen, from plumbers to electricians and tilers, adhere to our high standards and professional code of conduct, we are proud to work collaboratively with the best the city has to offer.

Q: Why do I need a project manager?

Some people like to purchase their own materials and manage their own projects from start to finish, but this option does not suit everyone. Renovation projects can be complicated, and they often involve several contractors and tradesmen, with plenty of opportunities for things to go wrong.

This is where your project manager will take all of that responsibility off of your shoulders. She will manage, plan, and coordinate the whole project on your behalf and if anything goes wrong, she’ll handle it. She will also carry out multiple quality checks throughout the renovation to ensure everything is done to the highest possible standard. Whilst adding a project manager to your renovation incurs an additional fee, it is often a great investment for those not wanting to chase up contractors or tradesmen themselves.

Q: How does the payment work?

We offer two payment options. One option is payment in full at the commencement of the project. The second option is to split the cost within your renovation timespan between four instalments, paying 45% first, then 35%, 15% and 5%, respectively.

- The first payment is to be made upon the approval of the renovation “Action Plan”.
- The second payment is to be made after the completion of the electrical and plumbing rough-in.
- The third payment is to be made after the installation of your cabinetry or vanities.
- The fourth and final payment is to be made after the final walk-through inspection.

Q: What payment method do you accept?

Payments can be made by bank drafts or certified checks.

We do not accept cash or credit cards.

Q: Do you offer financing or discounts?

Our pricing structure is based on high-quality materials and products built by highly skilled contractors and tradesmen. We do not offer financing or discounts.

Q: Do you provide a warranty?

Yes, we provide a comprehensive 5 years warranty on all workmanship starting after the completion of your renovation project. You will also have an additional manufacturer’s warranty on all the products installed in your new kitchen or bathroom. Click Here to learn more.